E-Services Manager (UAE Nationals Only)

SUMMARY OF FUNCTIONS:

E-Services Manager is responsible of the development and implementation of a plan to improve the use of technology in learning and teaching in AU, maintaining a high level of training and support for staff in the effective use of IT services, including the use of technology in the classroom for faculty members.

ESSENTIAL DUTIES & RESPONSIBILITIES:

•  Lead the development of e-learning enabling all staff/faculty to feel confident in its delivery.
• Work in partnership with the deans and managers to support the drive of AU digital environment.
• Develop the annual plan for this area of work that supports the AU’s strategic plan.
• Coordinate with service provider on the used technology and make sure it is functioning as expected.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Coach and help develop team members; Motivate team members and help resolve dysfunctional behavior and facilitate problem solving and collaboration.
• Intervene when necessary to aid the team in resolving issues and ensures effective technology strategic planning and implementation and ensures discussions and decisions lead toward closure.
• Prepare Agendas, held bi-weekly meetings and send the meeting minutes for all of my team members.
• Assure that the team members have the necessary technical education and training to effectively participate on the team.
• Encourage creativity and skills improvement.
• Assist preparing the Office of Information Technology budget.
• Contribute to the development and implementation of long-term plans, goals and objectives to achieve section’s technology priorities.
• Plan for and arrange system patches and building block upgrades.
• Plan for and organize all usage scenarios of the LMS.
• Content copying of already developed courses.
• Develop and maintain LMS databases and integration with other systems.
• Work with other team members to update and implement disaster recovery plans.
• Analyze processes to find areas in which improvements can be made and efficiencies gained.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in a computer-related field such as computer science or computer engineering.
• 6 years of related experience.
• Professional/Job Related Certificates.