Customer Service Consultant (UAE Nationals only)

Full time 40 hours per week – Sunday to Thursday 9 to 5

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Role Overview

As a Customer Service Consultant, you’ll be the first point of contact for our customers, providing exceptional customer experience by swiftly and accurately responding to and resolving all requests and queries.

This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups – individual, corporate and intermediaries.

Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation.

This is a great opportunity for recent UAE graduates or those looking to build a career and gain experience. Full and comprehensive academy-based training will be provided. We will give you the training you need to be successful in role.

All we ask, is that you have excellent English alongside being a true customer service champion, who puts the customer at the heart of everything you do.

What you’ll do:

• Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it’s the first call of the day or the last
• Pre-authorise or decline treatment in line with policy coverage, responding with empathy at all times
• Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
• Maintain high professional standards at all times and abide by all regulatory requirements

What you’ll bring:

Our customer service colleagues come from all walks of life with varying levels of experience. No matter our age, background or history we all believe in providing great customer service and have a passion for helping others. Some of the skills you’ll need to succeed as a Customer Service Consultant are:

• Great listening and communication skills with the ability to respond with empathy
• A mix of flexibility and resilience to deal with a variety of enquiries
• Confidence using a PC and the ability to navigate through various applications
• An enthusiastic, positive attitude with a real desire to help others
• Language capability in both English and Arabic

Why Oman Insurance Company and Bupa?

Oman Insurance Company (P.S.C) is the local insurer and administrator in the UAE. Plans are designed and internationally administered by Bupa Global.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, across the world, whether at home or when studying, living, travelling or working abroad.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Customer Service Consultant you’ll be eligible for:

• 25 working days as annual leave, Sick leave and Public holidays as per UAE Labour Law
• International Premium Health Insurance for self and dependents as a benefit in kind
• Return airfare allowance paid annually
• Group Life Insurance for self as a benefit in kind
• Annual performance-based bonus