Beauty Consultant (UAE Nationals Only)

LVMH is looking to hire Beauty Consultant (UAE Nationals Only) to join their team in Dubai.

LVMH Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

The brands cultivate what makes them unique and is guaranteed to make them stand out for their devotees in a highly competitive global market. The success of the Beauty division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy and Guerlain, and young brands with strong potential like Benefit Cosmetics, Fresh and Make Up For Ever.

All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image.

LVMH Beauty Middle East & Africa manages 9 different brands including Parfums Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Benefit Cosmetics and Maison Francis Kurkdjian. LVMH P&C Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents’ structures.

Mission

The Beauty Consultant is the LVMH Beauty’s Ambassador and promotes with passion the Brand and Values. As a member of the LVMH Beauty team, she/he demonstrates the required attitude at all times. She / he is to provide an unforgettable client experience with high standard of service and achieve defined sales targets while promoting the brand image.

Responsibilities 

SELLING THE MAISON

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell The Maison products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand method:
  • Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Identify and understand customers’ needs
  • Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
• Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE AND MANAGEMENT

• Develop durable relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine human interaction
• Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
• Leverage The Maison content and tools (The Maison Connect & Ipos) to drive traffic, develop client loyalty and take actions

COUNTER OPERATIONS

• Know and apply merchandising guidelines
• Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
• Monitor shelves inventory and display new products when needed (only if applicable)
• Operate cash registers and close daily revenues (only if applicable)
• Carrie out all assigned operational and administrative tasks
• Maintain good relationships with retailers
• Respect corporate & counter rules (attendance, punctuality…) and The Maison grooming guidelines

WORK EXPERIENCE

• Preferably a previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally)
• Proven track record in excelling retail results & of working within a luxury retail environment

EDUCATION AND SKILLS

• Preferably at least a high school graduate or equivalent
• Experience in selling/ selling skills, preferably in a luxury environment
• Good writing and communication skills, fluent in “local language” and, English speaking mandatory in touristic and top doors

The successful applicant will be:

• Sociable, with a friendly, warm and extroverted attitude
• Attentive to detail
• Humble, courteous and easy to get along with
• Trustworthy, acting with honesty
• Confident
• Persistent in the face of challenges
• Empathetic
• Have a genuine passion for beauty, fashion and/or luxury