Receptionist & Administrative Assistant (UAE Nationals Only)

Rashid and Latifa School is looking to hire Receptionist & Administrative Assistant (UAE Nationals Only) to join their team in Dubai.

We seek a Receptionist cum Administrative Assistant who will be responsible for managing the school’s front desk and handling various administrative tasks. This individual will serve as a first point of contact for parents, students, and staff, with responsibilities including answering and redirecting phone calls, welcoming visitors with professionalism and warmth, and ensuring the smooth operation of the school. In addition to these duties, the successful candidate will be expected to provide accurate information and address inquiries about the school’s programs, services, and policies. The Administrative Assistant will also support school activities, tours, events, and oversee the scheduling of meeting rooms. He or She will be responsible for managing student attendance, absences, late passes, early pick-ups, and class registers.

Furthermore, the role will involve assisting other departments with administrative tasks and admissions-related responsibilities, as well as offering translation support as needed. To excel in this position, the ideal candidate must be a motivated individual committed to providing exceptional service and fostering strong connections within the school community, while adhering to the school’s rules, regulations, and standards of conduct.

Responsibilities

• Set an exemplary tone for the RLS community through modelling the school’s Purpose, Principles, Practices and Values
• Act as the first point of contact for students, parents, faculty, and visitors
• Greet and welcome students, parents, faculty, and visitors with a warm and friendly attitude
• Direct visitors to the appropriate departments or individuals and communicate with staff, letting them know when their visitors have arrived
• Maintain an organised and clean front-desk area
• Responsively answer, screen, and transfer incoming phone calls with a polite and professional approach while adhering to RLS telephone etiquette standards
• Foster clear and timely communication between the school, students, parents, staff, and stakeholders
• Ensure a thorough understanding of all essential details related to RLS to offer comprehensive and precise information on diverse topics such as the school’s location, curriculum, admission process
• Respond to parental general inquiries and address concerns in a timely and professional manner using the approved communication channels
• Providing exceptional customer service to students, parents, faculty, and visitors to create a positive and enjoyable experience, upholding the respected reputation of RLS with a strong emphasis on professionalism
• Effectively communicate essential information to administrators and teachers via email, written notes, or phone calls, ensuring that essential information is accurately communicated
• Contribute to the smooth operation of the school’s front-desk
• Uses software to schedule meetings, message parents, input data and track tasks as needed
• Keep track of students’ daily attendance, absence, make phone calls to follow up on absences, and send text messages
• Ensure the student portal is regularly updated with accurate attendance records
• Assist students and parents with any inquiries regarding attendance and absences
• Run records and procedures for late drop-offs and early pick-ups and update attendance portal, inform security, and notify teachers of any early pick-ups
• Keep the daily fire register up to date
• Generate attendance and absence reports for Senior Leadership Team (SLT) as needed and maintain an automated archive of daily attendance reports
• Aid during school tours, activities and events as needed
• Actively support the Admissions team by contacting inquiries and updating them in the system as needed
• Carry out administrative and secretarial duties as delegated by the direct supervisor or senior leadership to help achieve their goals
• Carry out administrative tasks as delegated by the line manager, senior leadership, and faculty to help achieve their goals

Essential Qualities

• Fully Conversant in Arabic and English
• Experience in front desk, customer service, or related field
• Strong administrative skills, with ability to multitask and meet deadlines in a fast-paced environment
• Creative thinking and problem-solving abilities
• Excellent interpersonal and communication skills
• Competent in using technology and digital platforms
• Proven ability in maintaining sensitive and confidential data
• Ability to work both independently and collaboratively